Returns & Exchange
Memoira honors product returns and replacements in line with the Republic Act 7394 (Consumer Act of the Philippines).
We only accept returns or exchanges for damaged or defective items.
Please note: Change of mind or wrong item ordered is not valid for refund or exchange.
If you received a defective item, please email us at:
📧 support@memoira.ph
with the following:
- Order Number
- Clear photo or video of the defective item
- Short description of the issue
Once reviewed, our team will get back to you within 48 hours.
🔒 Reminder:
Memoira does not provide replacements for concerns unrelated to product defects.
Please double-check your orders before checking out to ensure accuracy.